WFCD offers a full range of professional inbound and outbound telemarketing services to serve as a knowledgeable and friendly voice for all your B2B and B2C needs. We are proud that all of our Call Center Operations are based solely in the United States.
Our experienced Call Center Specialists are carefully trained to answer questions and accurately process orders with the help of a customized help screen from 9 a.m. to 8 p.m. (EST). All calls are queued and promptly answered in the order they are received. After business hours, we offer an automated voice mail system that allows order-taking via voice mail or prompts the customer to call back during regular business hours.
For around-the-clock service, we partnered with a reputable national telemarketing firm that staffs live operators 365 days a year, 24 hours a day. This service meets the industry standards of answering 80% of calls within 20 seconds with less than 5% of calls abandoned.
Other WFCD telemarketing services include call-prompter options, outbound telemarketing campaigns, source code tracking, monthly call reports and much more.
"I would be remiss if I did not comment on the quality of service that United Airlines consistently receives from Western Folder. Our companies have had a very long (since the 1930s) and mutually beneficial relationship. In todays business world, given the length of time we have done business with each other, I would really characterize this as an historic partnership. Your organization truly epitomizes the word service. Your organization treats every customer as if the world revolves around them and that is because you believe it does! Thanks for all you have done and your for the outstanding service ethic your company practices."
